To: Chuck Muehlbauer
Sent: Wednesday, February 13, 2008 7:00 PM
Subject: H.

Dear Chuck,

I know that you said you sent the report of my granite to the other directors, however, I was wondering if you have contacted your member, All Granite and Marble?

I was just reading the "MIA code of ethics" and it appears to me that your member has not followed the first three listed:

· Our primary objective is a satisfied and happy customer, be it a homeowner, a building owner, or a design professional.
· We will maintain and conduct business in accordance with fair and honorable standards of competition.
· Honesty, integrity, quality, and professionalism guide our firm's business philosophy

Satisfied & happy customer? Honesty, integrity , quality, professionalism? None of the above, in my opinion.
The MIA's core purpose, according to your site, is : "To promote the use of natural dimension stone, to be the authority on natural dimension stone in the world, and to help members succeed".
The first two core values listed are promoting with integrity and displaying integrity and professionalism.
I reported to All Granite that the black granite I purchased from them only weeks before is fading to gray when soda spills on it and was told that it is my fault for spilling the soda. They sent a technician out on several occasions to color the spots in with a black wax (they even charged me $150.00 + tax on the last visit) This stone is obviously tampered with in some way. It makes me wonder how many people they are deceiving in this way on a daily basis and getting way with it.
Based on this information, do you think they acted with integrity and professionalism?
This should have been handled quickly with "integrity and professionalism" but is instead quickly turning into a legal matter.
You are "the most credible authority on natural stone", do you think it is normal that my black granite is losing it's color in this matter?
In Garen Distelhorst's Jan. 28th email to me he mentions that the MIA does not get involved in "settling scores" between member companies & their customers. I would think the stone industry should know how they are being represented, no?

If you don't hold your own members accountable, why have a code of ethics at all?

Sincerely,
T.